PC Repair Center

Contacts

Address:
2401 Vista Way B, Oceanside, CA 92054
Get directions

Website:
pcrepaircenter.net

Phone number:
+1 760-722-9986

Categories:
Establishment   Electronics store  

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Reviews about PC Repair Center

• ryan c

  Jun, 11 2018
  ★ ☆ ☆ ☆ ☆
  I had a nice experience w/ my wife's Mac in the Encinitas office, however, exactly the opposite from the Oceanside office. I had brought my laptop in for repairs as it somehow shorted out and fried the motherboard. I paid the money to have another installed and the laptop worked again. They said they didn't see a short anywhere in the unit ( I had claimed it had to do w/ the charge input USB port) so I accepted the malfunction as a fluke and paid the money to have the motherboard replaced. The computer functioned fine until the power chord was merely jiggled ( just like the first time) and the computer shorted. I immediately called and let them know it had functionality but the issue was happening again so it was only a matter of time. They said they would begin the paperwork for the warranty on the new motherboard if I was able to bring it in soon. I explained it was final exam time for me so I needed the computer as long as it could function as all of my study materials were on the machine. I was able to get through most of my finals when the until finally lost functionality. I only got 3.5 weeks on the new motherboard!! When I brought in the unit I was told I was already past the date of warranty for the motherboard. I reminded them that they should have already started the paperwork on the motherboard well w/in the time frame for the warranty to cover. I was told it was too late but leave the machine w/ them and they would see what they could do; i.e. they never started the paperwork. My wife wanted to march in there, take the machine and raise a fit but I stopped her saying that I trusted them just let them have some more time with it. No calls, no status updates...nothing. Why should I, as a customer have to babysit the business for the service they advertise? Should they not be calling me w/ the status of a machine I trusted them to fix? I called many times as to the status of my machine and was told "We're working on it. My wife, again, wanted to go to the store and start chopping heads but I stopped her. 10 months later, I still have no resolution w/ the laptop. To top it all off, the unit still does not function......I'm stuck w/ the last option I was given, "Buy another motherboard or another laptop." The part that really irritates me is that all they did was alleviate the symptom but did not fix the problem and I'm left holding the bag. If I were to practice as such in my in my field I would be sued to the ends of the earth, let alone have a string of dead patients. "Gee Mr patient, I see you have cancer but here have some morphine; this will make you feel better." Well yes, it would make the patient feel better but all I did was alleviate the symptom instead of getting to the root of the problem......The cancer is still there. To top it off, the guy on the phone wanted to charge me for fixing a gouge on the faceplate that they somehow put there! Surely you can at least fix a gouge in the faceplate in almost a year's time. I hate to admit it but I should have listened to my wife.....

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